Privacy policy
Last updated: July 18, 2025
Mano Fabrics operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Mano Fabrics is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
Mano Fabrics may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide when you contact us, such as customer support inquiries.
- Device information, including details about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
Sources of Personal Information
Mano Fabrics may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.
Automatically through the Services, including information collected from your device when you use our products or services or visit our website, as well as through the use of cookies and similar tracking technologies.
From our service providers, including when we engage them to support certain technologies or services and when they collect or process your personal information on our behalf.
From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, Mano Fabrics may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide and operate the Services, including to perform our contract with you, process payments, fulfill orders, arrange shipping, and facilitate returns or exchanges. This also includes managing and maintaining your account, remembering your preferences and items of interest, enabling you to post reviews, sending account-related notifications, and creating a personalized shopping experience—such as recommending products related to your previous purchases or browsing activity. We may also use this information to improve and enhance the Services.Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail. We may also use your information to display advertisements for products or services on our website or other websites, including ads based on your past purchases, items added to your cart, or other interactions with the Services.Security and Fraud Prevention
We use personal information to authenticate accounts, provide a secure shopping and payment experience, and detect, investigate, or prevent fraudulent, illegal, unsafe, or malicious activity. This helps protect Mano Fabrics, our customers, and the public. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other access details with anyone.Communicating with You
We use your personal information to communicate with you, provide customer support, respond to inquiries, and maintain our business relationship with you.Legal Reasons
We may use personal information to comply with applicable laws, regulations, or legal obligations, to respond to lawful requests from government authorities or law enforcement, to participate in investigations or legal proceedings, and to enforce or investigate potential violations of our terms, policies, or rights.
How We Disclose Personal Information
In certain circumstances, Mano Fabrics may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:
Service Providers and Platforms
We may share personal information with Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.Business and Marketing Partners
We may share personal information with business and marketing partners to provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on your location, you may have the right to opt out of sharing your information for targeted advertising and marketing purposes.With Your Direction or Consent
We may disclose personal information when you direct us to do so, request it, or otherwise provide consent, such as when arranging product delivery or when you use social media features, widgets, or login integrations available through the Services.Affiliates and Corporate Group
We may share personal information with our affiliates or within our corporate group, where applicable.Legal and Business Transactions
We may disclose personal information in connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy. We may also disclose information to comply with applicable laws or legal obligations, respond to lawful requests (including subpoenas, court orders, or search warrants), enforce our terms or policies, or protect and defend the Services, our rights, and the rights or safety of our users or others.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information related to your access to and use of the Services in order to provide, operate, and improve the Services for you.
Information you submit through the Services may be transmitted to and shared with Shopify and with third parties acting on Shopify’s behalf. These parties may be located in countries other than the country where you reside, for the purpose of providing and improving the Services.
In addition, to help protect, grow, and improve our business, Mano Fabrics uses certain Shopify enhanced features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with information from other merchants and Shopify services.
In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes.
To learn more about how Shopify uses personal information and the rights available to you, please review the Shopify Consumer Privacy Policy. Depending on your location, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.
Third Party Websites and Links
The Services may contain links to websites or other online platforms that are operated by third parties. If you follow a link to any website or platform that is not affiliated with or controlled by Mano Fabrics, we encourage you to review that third party’s privacy policies, security practices, and terms and conditions.
Mano Fabrics does not control, guarantee, or assume responsibility for the privacy or security practices of third-party websites or platforms, including the accuracy, completeness, or reliability of any information found on such sites.
Any information you choose to share in public or semi-public spaces, including information shared on third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms. Such information may be used by others without limitation.
The inclusion of links to third-party websites or platforms does not imply endorsement by Mano Fabrics of the content, owners, or operators of those websites or platforms, except as expressly stated on the Services.
Children's Data
The Services are not intended for use by children. Mano Fabrics does not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the contact details provided below to request that such information be deleted.
As of the effective date of this Privacy Policy, Mano Fabrics does not have actual knowledge that it “shares” or “sells” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Mano Fabrics takes reasonable measures to help protect your personal information. However, please be aware that no security safeguards are completely secure or impenetrable, and we cannot guarantee absolute or “perfect” security. Information transmitted to us over the internet may not be fully secure while in transit. For this reason, we recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain personal information depends on various factors, including whether the information is needed to maintain your account, provide the Services, comply with legal or regulatory obligations, resolve disputes, or enforce our agreements, terms, and policies. We retain personal information only for as long as necessary to fulfill these purposes, unless a longer retention period is required or permitted by law.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may lawfully decline your request.
Right to Access / Know
You may have the right to request access to the personal information that Mano Fabrics holds about you.Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to applicable legal exceptions.Right to Correct
You may have the right to request that we correct inaccurate or incomplete personal information we maintain about you.Right to Data Portability
You may have the right, in certain circumstances, to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, subject to applicable limitations and exceptions.Managing Communication Preferences
Mano Fabrics may send you promotional emails. You may opt out of receiving promotional communications at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional communications, such as messages related to your account or orders.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.
To learn more about how Shopify uses your personal information and the rights you may have with respect to data processed by Shopify, you can review the Shopify privacy information available on their official privacy website.
Mano Fabrics will not discriminate against you for exercising any of your privacy rights. To protect your information, we may need to verify your identity before processing your request, as permitted or required by applicable law. Where allowed by law, you may designate an authorized agent to submit a request on your behalf. In such cases, we may require proof of authorization and may also ask you to verify your identity directly. We will respond to valid requests within the timeframes required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Please note that Mano Fabrics may transfer, store, and process your personal information outside the country you live in.
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, Mano Fabrics will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, as applicable—unless the transfer is to a country deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at ultsol@gmail.com or contact us at Bahria Town, Lahore, 53720, PK